Hospitality

Use the menu above or the following links to:

• watch videos and gain an insight into today’s workplace
• explore skills-based activities to refresh your industry knowledge
• upload your own resources to share
• explore links to other material.

People
Understanding the skills, working practices, rewards and challenges of people involved in different sectors across the Diploma.

• A people industry
• Teamwork
• Responding to change
• Chef skills
• Training and development

Customer knowledge
Knowing your customer and offering effective customer service is vital to developing positive customer relationships and promoting a business in competitive environments across the Diploma.

• Customer service
• Marketing and sales

Policies, procedures and processes
Consider the policies and regulations that are necessary in the different sectors of the Diploma, as well as the variety of procedures and processes used in different industries.

• Managing a hospitality business
• Regulation